Delivery | Wonderland Florist|

Policies

Delivery Policy

Same Day Delivery

Flowers
Same delivery is guaranteed throughout Australia on orders placed before 2pm in the recipient's time zone, Monday - Saturday and 10am Sunday. Same day delivery can be available on orders placed after these times, but it is not guaranteed. Flower deliveries to residential addresses usually occur between 9:00am and 7:00pm.

Same Day Delivery Availability:

In the event that required flowers are not available, we will try our best to substitute the appropriate replacement. If not, we will contact you to see what your options are or provide an exchange or full refund.

Same Day Delivery Exclusions:

There are some locations due to their remoteness that cannot be guaranteed for same day delivery. If this is the case, WONDERLAND FLORIST will notify you with alternative delivery options. Most same day deliveries require a 3 hour turn around. While we will try our best, we cannot guarantee delivery to hospitals, businesses and funeral services without a minimum 3 hours notice. Same day cut off and delivery times do not apply to busy floral events including (but not limited to) Mother's Day, Valentine's Day, Easter and Christmas. Please check the website for the order cut off times for these days.

Flowers - Public Holidays

As most couriers do not work on public holidays delivery of flowers is generally not available on public holidays. Orders received on public holidays will be delivered on the next working day without notice to the customer.

Non-Deliveries

WONDERLAND FLORIST and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.

Recipient refuses to accept delivery of the gift.
Address provided is incorrect.
Occupants are not at the location and do not respond to the "not at home" card left by our courier.

If one of these instances occurs, we may judge that the delivery has been made.

Time Sensitive / Difficult Deliveries / Hospital Deliveries

We do not guarantee delivery to the following timed events:

Funerals
Wedding Receptions
Parties
Functions

We do not guarantee delivery to the following places:

Hospitals (especially Intensive Care Units)
Army, Airforce and Naval Bases
Ships
Jails
Secure Buildings
Hotels
Mines

We apologise for any inconvience but delivery to these areas is very difficult.

Due to the difficult nature of delivering for the following events/places, WONDERLAND FLORIST and its suppliers cannot guarantee delivery to certain locations and times.

While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Alternate Addresses

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the NOTES section at the bottom of an order form. If the order is for a timed event or difficult to deliver area we strongly suggest you provide an alternative address for delivery.

Note: That if the alternate delivery address is in a different area, and therefore requiring the services of a different supplier, WONDERLAND FLORIST may not be able to assist with the redirection without wastage and delivery charges being paid to the initial supplier.

PO Boxes

Due to the perishable nature of our products, we do not deliver flowers and gifts to PO Boxes or Locked Bag addresses.

Preffered Delivery Time

WONDERLAND FLORIST can not guarantee specific delivery times for any orders, due to the dynamic nature of couriers and traffic.
While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, WONDERLAND FLORIST may not be able to assist with the redirection.